Webinar

Driving post-purchase conversations, with
dotdigital and Trustpilot

Driving post-purchase conversations, with dotdigital and Trustpilot

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After the Christmas and Cyber sales, retailers find themselves with lots of new fresh customers, and the new year challenge is often how to keep these sales shoppers engaged.

Listen to dotdigital’s Head of Customer Success, APAC, Beatrice Ellefsen, and Trustpilot’s Customer Success Team Lead, Sianne Hussey, as they walk through some great content examples for post-purchase communications. This webinar is designed to help you continue the conversation with all of your first time purchasers, to help convert them into a lifelong advocate, and repeat customer.

Beatrice will showcase some of her current favorite examples from dotdigital’s clients, covering a range of different conversations to have with your customers, from upsell and aftercare, to shipping and returns. Sianne will be going through how and when to ask for reviews, and the myriad of places you can use your reviews to promote your brand, services and products.

 

Sianne Hussey, Team Lead, Customer Success APAC

Sianne Hussey, Team Lead, Customer Success APAC

Beatrice Ellefsen, Head of Customer Success, APAC

Beatrice Ellefsen, Head of Customer Success, APAC