Webinar

A conversation on customer loyalty with dotdigital
and Yotpo

A conversation on customer loyalty with dotdigital and Yotpo

Access the webinar

*
*
*
*
*

We’ll use the email address that you provide us to send you the resource you requested. Your personal details will always be treated with care in accordance with our Privacy Policy.

By submitting your information, dotdigital may contact you further if we have a legitimate interest to do so. Please note this resource was contributed to by Yotpo. When submitting your information, dotdigital may share your details with these contributors who may then contact you further where they have a legitimate basis to do so. You will be able to unsubscribe from all email communications at any time.

One of the key findings across all sectors is customer loyalty isn't being rewarded

Without a clear idea of what subscribers want out of the relationship, it's nearly impossible to deliver memorable experiences. As a result, shoppers have no reason to remain loyal. With 80% of brands still without loyalty programs, it's easy to see the potential loss in revenue.

Watch our bitesized webinar with Head of Strategy & Insight, Gavin Laugenie from dotdigital and Digital Marketing Manager, Thais Bragheroli, who provided expert commentary in our Global Hitting the Mark ecommerce report 2020, on the value of customer loyalty.

Listen to this webinar and learn:

  • The benefits of loyalty programs
  • How to retain your existing customers
  • What types of loyalty programs work best
  • Why it's important to surprise and delight your customers
  • How to join up the online and offline experience